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The Latest Generation in Computer-Assisted Telephone Threat Management
An essential component of XBRM's comprehensive behavioral risk management program is TeleCrisis™, a telephone threat management training and software package that places critical crisis management resources right at your employee's fingertips, assisting them in professionally and confidently managing difficult or threatening phone contacts. The program is easily customizable to incorporate your company's policies, procedures, and emergency response protocols.
TM for Windows makes frontline staff a critical link in the organization's security and defense efforts, rather than a point of vulnerability. The TeleCrisis software model enhances your organization's ability to manage and diffuse threats, and enable users to immediately access a menu of crisis protocols and guidances in handling difficult or threatening situations, including:
Irate calls Abusive calls Threats of violence Suicide threats Bomb threats Chemical or biological threats Nuclear or radiological threats Reports of kidnapping or hostage situations Medical emergencies in progress
The TeleCrisisTM Threat Management Software main menu as it appears on
the desktop after clicking on the icon in your computer's
system tray.
TeleCrisisTM Threat Management Software establishes competencies in four critical areas:
Threat receptionThreat data collectionThreat/Risk communication
Threat documentation/preservation
Following problematic or threatening contacts, users can complete the integrated incident reporting form which can be instantly forwarded to Security, Human Resources and other executives who monitor trends and patterns of threatening events via e-mail or text messages to pagers or cell phones.
Among the many benefits of utilizing the TeleCrisis Solutions system of crisis call management at the switchboard, call center or reception desk are:
Increased employee safety, security, and confidence in dealing with difficult or high-risk contacts;Increased employee productivity by quickly rebounding and refocusing following stressful contacts;Increased consistency and predictability in crisis call management;Increased customer satisfaction and loyalty following the proper management of conflicts and crises;Decreased employee burnout, morale problems, and turnover due to call-related stressDecreased likelihood of litigation by customers and employees arising from crisis situationsDecreased abuses of sick time, absenteeism, and worker's compensation costs associated with stress-related illnesses;Overall improvement in quality assurance and better "bottom line" profitability.
Focused training for the TeleService Representative (TSR), Customer Service Representative (CSR), or any office staff members dealing with potentially difficult or threatening individuals by phone, is the backbone of the TeleCrisis Solutions™ system of crisis call management.
TeleCrisisTM Threat Management Software is an essential component of any organization's overall preparedness and response plan!
Click here to take the TeleCrisisTM Quick Tour
Let a Senior Consultant help you to explore your organization's telephone crisis management needs, and help prepare your staff for the inevitable crisis call today!
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