Security & Risk Management Seminar

Fraud Prevention For Frontline Personnel

Presentation Abstract

The primary goals of any financial institution are to be of service and to generate income. Financial institutions accomplish these goals by providing effective customer service to increase profits -- and by reducing losses caused by internal and external sources.

Frontline personnel -- tellers, customer service representatives, new accounts specialists and safety deposit personnel -- are routinely approached with perhaps 80% of all the opportunities for a fraud loss. Yet these employees are often put into a customer-contact environment with minimal training. Every crime requires the offender to achieve access -- if your institution restricts or denies access, it restricts or denies the crime. Frontline personnel are in THE best position to question a transaction or stop a loss -- a loss that may occur today or thirty years from now. "Fraud prevention" should not be a separate function -- it should be integrated into every business unit's daily operations.

To be truly effective, an institution's required Security Program must contain a strategic training component -- one that may be used to teach employees how to implement policies and procedures that regulate the routine activities of every function and department within the institution. The fraud prevention suggestions offered during this presentation reinforce industry-standard policies and procedures that should be the foundation of the institution's Security Program. Ineffective or non-existent training programs often promote a preventable criminal act -- and training employees about effective fraud prevention procedures is one of the most cost-effective security techniques available.

Presentation Topics

l        Employee Responsibilities Regarding Security & Fraud Prevention

l        Reasonable & Prudent Care, Probable Cause Standards

l        Personal Information Security & Document Control Issues

l        The Most Common Fraud Crimes Affecting Frontline Personnel

l        Scouts, Spies, Saboteurs & Other Financial Criminals

l        Appropriate Identification Documents & Procedures

l        Role Of The Supervisor In The Fraud Prevention Process

l        Evidence Collection & Preservation Issues

l        Accounts Opening & Monitoring Procedures 

Presentation Audience

l        Frontline Personnel

l        Security Officers

l        Security Assistants

l        Human Resources Managers

l        Training Managers

Presentation Tools

l        Workbook text

Last updated on January 8, 2008