Security HelpDesk

Does Security Education Systems Provide Telephone Consulting?

We certainly do -- and providing telephone support is the logical extension to our seminars and other consulting services. With Security HelpDesk, we can usually answer your questions within a few minutes -- and there's often no cost to you. You've probably wanted to ask someone many of the same questions that we field every week, including:

l        What does my Board of Directors need to know about security?

l        We've had a "mysterious cash disappearance" -- how can we find the money?

l        An employee's filed a sexual harassment claim -- how should I investigate it?

l        My institution's been served with a search warrant -- what should I do?

l        How should I set up the Security Department's files -- and how should I secure them?

l        I'd like to start a "security peer group" in my community -- what should I be prepared for?

l        What kinds of security cameras should I use -- and where should I put them?

l        Should I file a crime report with the local police or the FBI -- or is just filing a SAR enough?

l        How can I tell if a document's a forgery -- or if it's been altered?

l        A local television reporter wants to interview my employees about a robbery -- should I let her?

l        What should I teach my employees about security -- and how often should I train them?

l        What issues should I address in my Annual Security Program Report?

l        What are the industry-standard components of a New Accounts policy?

l        How can I check a job applicant's background -- and what resources are available?

We recognize that it's not always practical or cost-effective for you to bring us on-site to perform consulting work. We receive calls from a variety of clients daily -- asking for guidance, direction or support. With Security HelpDesk, Security Education Systems either answers your telephone questions or we refer you to another qualified security practitioner who may be better suited to work with you. Most of your calls are brief -- and some of them take hours. Examples of these types of calls involve:

l        Updating you about industry-standard crime developments and loss prevention/security techniques

l        Explaining security issues to your boards of directors

l        Reviewing, structuring and editing reports and policies

l        Developing investigative tactics

l        Suggesting prosecution and recovery strategies

l        Playing the "devil's advocate" with your legal counsel

l        Researching selected security and loss prevention topics

How Does Security Education Systems Charge For This Service?

If we can resolve your telephone issue in 20 minutes -- it's free! Security Education Systems also provides fee-based telephone support to assist you with your security questions, in addition to our on-site or remote consulting and other project management services. There's no costly consultant retainer. You pay only for actual, billable time and expenses on a call by-call basis. If your call exceeds 20 minutes, we'll bill you at our current in-office consulting rate -- billed in 15 minute increments. For example, if your telephone issue takes 35 minutes to resolve the first 20 minutes are still free! Security Education Systems will simply fax or e-mail a bill to you. If your call results in an extended project, we'll apply this time to your final invoice.

What Do I Do Next?

This is the simplest part. Call us and put us to the test. Security Education Systems is certain that you'll find our Security HelpDesk service invaluable in preventing losses from all sources -- or at least in reducing the potential impact from events that have already occurred. What do you have to lose? The first 20 minutes are still free!

Last updated on January 30, 2009