|
||||||||
|
|
||||||||
|
|
Workplace Violence Manual Why Do I Need The Workplace Violence Manual?Statistically, one in every four Americans will become the victim of a violent act during his/her lifetime, either at home, at work -- or any place in between. And one in every six violent crimes occurs in the workplace. The likelihood of a person becoming a victim of a violent crime is present in the commonly related crimes of burglary, sexual assault, robbery, extortion, hostage events, domestic violence, terrorist attacks and "random" assaults. Workplace violence -- and its accompanying personal liability issues -- has become one of the most significant concerns for directors and executives. Many states and insurance carriers require employers to develop and maintain a comprehensive Workplace Safety Program that includes a workplace violence prevention component and a Crisis Management Plan. The Occupational Health and Safety Administration also requires that employers maintain a safe and secure environment for employees to work and for customers to do business -- and determining the effectiveness of your company's Workplace Safety Program is a high priority for OSHA examiners. Both your employees and all other persons on your premises have the right to work and to conduct business within a safe and secure environment. Your institution's ability to attract and retain qualified personnel and customers is directly related to the institution's professional image and reputation. This image is based upon trust and confidence, and the appearance of safety and soundness. A professional reputation takes years to acquire, moments to destroy and an eternity to rebuild. Inappropriate and ineffective operational procedures used by your employees -- particularly concerning safety issues -- may destroy an institution's image. Losses of this type are among the easiest losses to prevent if you know how. Learn how. What Is The Workplace Violence Manual?Version 7 of the Workplace Violence Manual provides a strategic, model plan for reducing your institution's exposure and avoiding losses from both external and internal violent events. The 180 page edition is a complete prevention guide, training program, model emergency response plan and reference guide in template form. It's designed for your use in developing and customizing a comprehensive and effective workplace violence prevention and response program for all of your institution's functions -- and it meets the needs of all types of financial institutions: banks, thrifts and credit unions. Who Will Benefit From This Information?The Workplace Violence Manual is written especially for those people who are responsible for any institution's safety and soundness: compliance officers, security officers, auditors, training managers, human resources directors and operations managers. Previous operational experience is helpful -- but it's not necessary to understand and use the information. You will benefit if you are responsible for or assist with designing a Security Program, conducting operational reviews, training employees or writing policy and procedures. The Workplace Violence Manual uses a logical and strategic model -- and problem-solving scenarios -- to help you understand the concept of personal protection and workplace safety. By understanding the cause and effect relationships between personal and work habits, a company's policies and operating procedures -- and the behaviors exhibited by offenders -- you can develop and implement a comprehensive, company-wide personal protection and workplace safety program that will significantly reduce your operating risks. What Does The Workplace Violence Manual Contain?The General Information Segment presents overview and updating information, including: Foreword -- The Security Officer's Role (updated) l Introduction l The Problems ¡ The First Problem: Appointment ¡ The Second Problem: Training ¡ The Third Problem: Support l The Institution’s Security Program l What Does The Bank Protection Act and Regulation H Really Mean? ¡ Security Procedures ¡ Suspicious Activity Reports l Other Security Responsibilities ¡ Employees, Insiders & Institution-Affiliated Parties ¡ Customers, Vendors & Third-Party Service Providers ¡ Facilities That The Institution Owns, Manages, Maintains Or Controls ¡ Assets That Are Both Tangible & Intangible ¡ Records & Documents That Exist In All Forms, Paper & Electronic ¡ Laws, Rules & Regulations ¡ Security Practices & Resources l Summary The Workplace Violence Segment contains a thorough, chapter-by-chapter explanation of the workplace violence issues that relate to both a person's personal and business lives, including: 01. The Probleml Overview l Assault l Victims l Offenders l Employers (updated) l Workplace Violence Statistics (updated) l The Causes Of Workplace Violence ¡ The Economic Connection ¡ The Society Connection ¡ The Work Environment Connection ¡ The Legal System Connection ¡ The Media Connection ¡ The Substance Abuse Connection ¡ The Domestic Connection ¡ The Criminal Justice System Connection (updated) ¡ The Weapons Connection l Summary 02. Victims & Lossesl Overview l Violence Issues -- Planning l Violence Issues -- Definitions ¡ Simple Assault ¡ Sexual Assault ¡ Burglary ¡ Robbery ¡ Extortion ¡ Relationship (updated) ¡ Terrorist Act ¡ Random Act l Violence Issues -- Action (updated) l The Psychological Impact l The Personal Victim ¡ A Sense Of Loss ¡ An Unnamed Fear ¡ Loss Of Productivity ¡ Medical Costs l The Institution Victim ¡ Higher Insurance Costs ¡ Need For Retraining ¡ Increase In Business Losses ¡ Loss Of Image & Reputation l Summary 03. Identifying Offendersl Overview l Who Are The Offenders? (updated) l Identifying Potential Offenders ¡ History Of Similar Behavior ¡ History Of Mental Illness ¡ History Of Physical Problems l Evaluating Violence Potential ¡ Environment ¡ Triggering Events l Predator Profile l Batterer Profile l Summary 04. What Employees Can Dol Overview l Connection To Business Events l No Connection To Business Events l Recognize Danger Signs ¡ Personal Problems ¡ Co-worker Problems ¡ Customers & Other Persons ¡ Strangers l Report Danger Signs l General Safety Strategies (updated) l Summary 05. What Employers Can Dol Overview l Legal Issues (updated) l Pre-Employment Screening ¡ Validating Past Employment History ¡ Conducting Background Investigations (updated) ¡ Conducting Psychological Testing ¡ Conducting Substance Abuse Testing l Adopting Prevention Strategies ¡ Developing Policies ¡ Establishing A Complaint & Follow Up Procedure (updated) ¡ Establishing A Threat Policy & Procedure ¡ Conducting Exit Interviews ¡ Reviewing & Updating The Security Program & Procedures (updated) ¡ Documenting Events ¡ Installing Emergency Alarms ¡ Installing Surveillance Cameras ¡ Involving Local Law Enforcement ¡ Crime Prevention Through Environmental Design (CPTED) ¡ Conducting Training Programs (updated) ¡ Establishing & Training A Crisis Management Team ¡ Training Supervisors ¡ Training Personnel About Conflict Resolution Techniques ¡ Providing Employee Safety Education Programs ¡ Providing Selected Services l Summary 06. What Supervisors Can Dol Overview l Promoting & Enforcing Policies l Receiving Support From Management l Obtaining Information On Available Services (updated) l Interacting With Employees l Learning How To Handle Conflict l Setting A Good Example l Promoting A "Zero Tolerance" Violence Policy (updated) l Addressing Employee Concerns About Confidentiality In Reporting Threats l Following A Violence Prevention Procedure ¡ Observing Employees & Events ¡ Documenting Performance & Events ¡ Initiating Employee Meetings ¡ Making Appropriate Referrals l Managing Threatening Behavior ¡ Responding To Threats ¡ Handling Threats l Taking Appropriate Action ¡ Non-Emergency Responses (updated) ¡ Emergency Responses l Summary 07. What Security & Law Enforcement Can Dol Overview l What Pro-Active Security Can Do ¡ Forming A Security Committee (updated) ¡ Designating A Security Director ¡ Developing A Security Program ¡ Conducting A Risk Assessment ¡ Practicing Crime Prevention Through Environmental Design: CPTED ¡ Developing Prevention & Response Strategies & Tactics ¡ Developing An Institution-Wide Documentation Procedure ¡ Developing An Institution-Wide Training Program ¡ Coordinating Your Plan With Local Law Enforcement Agencies ¡ Maintaining Liaison With Law Enforcement ¡ Practicing Effective Inter-Department Communication ¡ Sharing Information ¡ Notifying Appropriate Persons ¡ Conducting Pre-Employment & Incident Investigations ¡ Investigating Threatening Calls ¡ Investigating Threatening Behavior ¡ Conducting Incident De-Briefing Meetings ¡ Providing Escort Assistance l What Law Enforcement Can Do ¡ Liaison Officers ¡ Site Surveys ¡ Violence & Premises Assessments ¡ Non-Violent Intervention ¡ Referrals l What To Do Next ¡ Investigate ¡ Identify ¡ Assess ¡ Communicate ¡ Train l Summary The Forms & Templates Segment contains specific devices that are designed to insure the completion of appropriate information gathering, routing and tracking tasks necessary to maintain the Crisis Management Plan, including: l Bomb Call Warning Form l Chronological Report Of Events Form l Employee Assignments Form l Employee Personal Profile Form l Extortion Telephone Call Form l Incident Alert Form l Suspect Description Form l Suspicious Incident Report Form l Suspicious Or Threatening Telephone Call Form l Telephone Contact Form The Policies & Procedures Segment contains sample policies and accompanying procedures necessary for the maintenance of the Crisis Management Plan, including: l Bomb Threat Procedures: Management Personnel (updated) l Bomb Threat Procedures: Staff Personnel (updated) l Extortion Procedures: Management Personnel (updated) l Extortion Procedures: Staff Personnel (updated) l Incident Alert Procedures l Media Relations Procedures: All Personnel l Robbery Procedures: Management Personnel (updated) l Robbery Procedures: Staff Personnel (updated) l Workplace Violence Procedures: All Personnel l Crisis Management Team: Duties & Responsibilities l Security Director: Duties & Responsibilities (updated) l Department Leaders: Duties & Responsibilities l Sample Crisis Management Plan The Appendix contains a template training program and documentation devices, and it complements the policies, procedures and forms, including: l File Listing l Workplace Violence Survival Training Program (updated) l Leader's Guide: Workplace Violence Training Program (updated) l Sample Facility Diagrams What Do I Do Next?Our manuals and software are marketed exclusively by BankersOnline.com and the company offers its own product warranty. Please visit BankersOnline.com's Banker Store for information about purchasing individual titles or the entire Financial Institution Security Library, which includes the following works: l Business Continuity Manual l Conducting Investigations Manual l Loss Prevention Techniques & Training Manual l Security Program Manual l Workplace Violence Manual Call Security Education Systems at 830-535-6500 for more information about related training and consulting services. |
|
||||||
SECURITY EDUCATION SYSTEMS LLC
© Copyright 1980 - 2009
