Loss Prevention Techniques & Training Manual

Why Do I Need The Loss Prevention Techniques & Training Manual?

Loss prevention and security are not separate functions -- they should be integrated into every business unit's day-to-day operations. An effective Security Program is one that promotes a security-conscious working environment -- where sound business practices are the norm rather than the exception. Every Security Program must include a comprehensive training component. Not just to satisfy regulatory requirements -- but to address every policy, procedure and practice. Ineffective or non-existent training programs often promote a preventable policy violation or a criminal act.

Training employees about effective loss prevention policies, procedures and practices is one of the most cost-effective security techniques available. To be truly effective however, an institution-wide Security Training Program must teach employees how to use the tools that the institution has given them. This means that all employees within every business unit -- branches, departments, functions and facilities -- should be trained in a standardized way regarding security issues. The goals of a Security Training Program are to:

l        Reduce or eliminate the opportunity for mistakes, misunderstandings and criminal acts to occur

l        Hold persons responsible for the results of their decisions

l        Protect employees and other persons lawfully present on the premises

l        Assist in the identification, apprehension and prosecution of offenders

Without effective policies, procedures and training, how will you be able to fulfill the Security Department's mission -- to safeguard and defend the institution's:

l        Employees, insiders and institution-affiliated parties -- and their families?

l        Customers, vendors and third-party service providers?

l        Facilities that the institution owns, manages, maintains or controls?

l        Assets that are both tangible and intangible -- particularly the institution's image?

l        Records and documents that exist in all forms -- paper and electronic?

Your institution's ability to attract and retain qualified personnel and customers is directly related to the institution's professional image and reputation. This image is based upon trust and confidence -- and the appearance of safety and soundness.

A professional reputation takes years to acquire, moments to destroy and an eternity to rebuild. Inappropriate and ineffective training regarding operational procedures that are used by your employees often destroy an institution's image. Learning the concepts and practical application of time-tested security training is essential to every institution's success. Learn how.

What Is The Loss Prevention Techniques & Training Manual?

Version 7 of the Loss Prevention Techniques & Training Manual is a strategic, model plan for training employees how to reduce the institution's potential exposure and avoid losses from both external and internal events. The 306 page edition contains training workbook text, leader's guides, trainer's syllabus and forms in template format that are designed to address the most common -- and the most costly -- sources of loss exposure. It's designed for your use in developing and customizing a comprehensive and effective Security Training Program for all of your institution's functions -- and it meets the needs of all types of financial institutions: banks, thrifts and credit unions.  It's also keyed to relevant sections from Security Education Systems' Business Continuity, Conducting Investigations, Security Program and Workplace Violence Manuals.

In addition to providing reinforcement for your existing policies and procedures, the information contained in the Loss Prevention Techniques & Training Manual's fifty-two (52) sections will help you to reduce or eliminate the opportunity for mistakes, misunderstandings and crimes to occur. These training techniques are also designed to address routine and extraordinary operations issues involving the three (3) types of internal and external crimes:

l        Crimes committed by document, device or technology

l        Crimes committed by trickery or deceit

l        Crimes committed by force or fear

Who Will Benefit From This Information?

The Loss Prevention Techniques & Training Manual is written especially for those people who are responsible for any institution's safety and soundness: compliance officers, security officers, auditors and operations managers -- and ultimately staff, supervisors and managers of operations functions. Previous operational experience is helpful but not necessary to understand and use the information. You will benefit if you are responsible for or assist with designing a Security Program, conducting operational reviews, training employees or writing policy and procedures.

The Loss Prevention Techniques & Training Manual uses a logical and strategic model to help you understand the true scope of security training and operations planning within your institution. By understanding the cause and effect relationships between an institution's policies, operating procedures and training programs -- and the likelihood of error and exposure to crimes -- you can implement a comprehensive institution-wide Security Training Program that will significantly reduce your institution's risk.

What Does The Loss Prevention Techniques & Training Manual Contain?

The General Information Segment presents overview and updating information, including:

Foreword -- The Security Officer's Role (updated)

l        Introduction

l        The Problems

¡       The First Problem: Appointment

¡       The Second Problem: Training

¡       The Third Problem: Support

l        The Institution’s Security Program

l        What Does The Bank Protection Act and Regulation H Really Mean?

¡       Security Procedures

¡       Suspicious Activity Reports

l        Other Security Responsibilities

¡       Employees, Insiders & Institution-Affiliated Parties

¡       Customers, Vendors & Third-Party Service Providers

¡       Facilities That The Institution Owns, Manages, Maintains Or Controls

¡       Assets That Are Both Tangible & Intangible

¡       Records & Documents That Exist In All Forms, Paper & Electronic

¡       Laws, Rules & Regulations

¡       Security Practices & Resources

l        Summary

The Prevention Segment contains the topic-by-topic training plan designed for you to use in its current form -- or modify with your policy-specific information, including:

l        Introduction To Security & Loss Prevention (updated)

l        Security Orientation Training Program (updated)

l        Security Function: Staff & Supervisory Personnel (updated)

l        Security Function: Office & Department Managers (new)

l        Ethics & Employee Conduct (updated)

l        Safeguarding Proprietary Information (updated)

l        Policy & Criminal Violations (updated)

l        Employee Use Of Drugs Or Alcohol (updated)

l        Employee Responsibilities During Investigations (updated)

l        Internal Investigations

l        Court Testimony By Employees (updated)

l        Internal Controls (updated)

l        Incident Alert Procedures (updated)

l        Identity Theft (new)

l        Sources Of Information (updated)

l        Suspicious Persons & Activities

l        Identification Procedures (updated)

l        Social Security Numbers

l        Evidence Collection & Preservation (updated)

l        Workstation Security

l        Combinations

l        Key & Access Device Control

l        Night Depository & ATM Deposits (updated)

l        First Aid & Medical Emergencies

l        New Accounts Procedures

l        Fraudulent Applications

l        Funds Transfers

l        Check Kiting

l        Negotiable Documents

l        Forgery & Altered Documents (updated)

l        Forgery Suspect Profiles & Common Schemes

l        Safety Deposit Boxes (updated)

l        Counterfeit Currency (updated)

l        Embezzlement (updated)

l        Embezzlement Prevention Training Program (updated)

l        Confidence Schemes (updated)

l        Suspicious Cash Withdrawals Or Deposits (updated)

l        Transportation Of Currency & Valuables (updated)

l        Pre-Recorded Serial-Numbered Bills (updated)

l        Emergency Response Procedures (updated)

l        Crimes In Progress Response (updated)

l        Workplace Violence Procedures (updated)

l        Workplace Violence Survival Training Program (updated)

l        Robbery Prevention & Response Techniques (new)

l        Robbery Procedures: Staff Personnel (updated)

l        Robbery Procedures: Management Personnel (updated)

l        Extortion & Kidnapping Procedures: Staff Personnel (updated)

l        Extortion & Kidnapping Procedures: Management Personnel (updated)

l        Bomb Threat Procedures: Staff Personnel (updated)

l        Bomb Threat Procedures: Management Personnel (updated)

l        Business Continuity Planning (updated)

l        Forms

The Forms & Templates Segment contains specific devices designed to insure the completion of appropriate information gathering, routing and tracking tasks necessary to maintain the Security Training Program, including:

l        Bomb Call Warning

l        Counterfeit Currency Report

l        Employee Personal Profile

l        Employee Assignments Checklist

l        Extortion Telephone Call

l        Incident Alert

l        Suspect Description

l        Suspicious Incident Report

l        Suspicious Or Threatening Telephone Call

l        Telephone Contact Form

The Appendix provides additional tools for your use when managing the institution's Security Training Program, including:

l        File Listing

l        Sample Facility Diagrams

l        Trainer's Syllabus (updated)

What Do I Do Next?

Our manuals and software are marketed exclusively by BankersOnline.com and the company offers its own product warranty. Please visit BankersOnline.com's Banker Store for information about purchasing individual titles or the entire Financial Institution Security Library, which includes the following works:

l        Business Continuity Manual

l        Conducting Investigations Manual

l        Loss Prevention Techniques & Training Manual

l        Security Program Manual

l        Workplace Violence Manual

Call Security Education Systems at 830-535-6500 for more information about related training and consulting services.