"A plan is a point of departure for change."

Israeli General

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"The design and uses of Process - conscious or unconscious, naive or knowledgeable, ethical or unethical - can exercise more impact on outcomes than Substance."

Frank McLean

Provided 22 Jan 07; posted 24 Jan 07 to www.frankmclean.com 

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"Effective leadership, management and practice depend on a suitable mix of ethics, credibility, substance, process, timing and style."

Frank McLean

Provided 01 Mar 07; posted 01 Mar 07 to www.frankmclean.com 

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