SURVEY & ASSESSMENT TOOL DEVELOPMENT

Mastery's instruments were developed on a foundation of six standards we determined to be critical to market success. Practicality, reliability, validity, usefulness, efficiency and economy.

PRACTICALITY
Our instruments are web-based, so they're easy to administer and easy to understand by users and respondents.

RELIABILITY
The instruments provide consistent results.

VALIDITY
The instruments measure what they purport to measure.

USEFULNESS 
You can easily interpret the instruments - and act on their findings immediately. The information our tools produce is valuable for principals and stakeholders, promoting well-informed decisionmaking.

EFFICIENCY 
Because they are so easy to use, the instruments provide users with quick access to results.

ECONOMY 
The instruments provide tremendous value for their cost, so you can use them again and again.

Results from the instruments go directly to our data management center where we analyze the data to identify primary drivers of satisfaction and dissatisfaction that you can use to guide your intervention.

We're constantly re-evaluating all the instruments and their content. We assess their reliability through test/re-test mechanisms and examine their internal consistency on an ongoing basis. And we interview a representative sample of respondents to make certain that the instruments continue to measure what they purport to measure.

We also solicit evaluation and comment from the consultants and clients who use the instruments.

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